Legal
Subprocessors
Third-party service providers that process data on behalf of Zof AI.
Last updated: December 2024
Subprocessor Updates
We provide 30 days advance notice before engaging new subprocessors. Enterprise customers can subscribe to notifications and exercise objection rights as specified in our DPA.
Current Subprocessors
The following third parties may process personal data on our behalf to help deliver our services:
Amazon Web Services (AWS)
United States
Cloud infrastructure and hosting
All customer data for service delivery
Google Cloud Platform
United States / EU
Cloud infrastructure (select regions)
Customer data for EU data residency
Stripe
United States
Payment processing
Billing information, payment methods
Snowflake
United States
Data warehousing and analytics
Aggregated usage analytics
Datadog
United States
Infrastructure monitoring
System logs, performance metrics
PagerDuty
United States
Incident management
Alert metadata
Intercom
United States
Customer support and messaging
User contact information, support tickets
Segment
United States
Customer data platform
Product usage analytics
SendGrid (Twilio)
United States
Email delivery
Email addresses, notification content
Cloudflare
United States / Global
CDN, DDoS protection, DNS
Traffic metadata, IP addresses
Auth0 (Okta)
United States
Identity and authentication
User credentials, authentication data
GitHub
United States
Source code integration
Repository metadata (optional)
Data Transfer Mechanisms
For international data transfers, we rely on the following legal mechanisms:
- Standard Contractual Clauses (SCCs): EU-approved data transfer clauses
- EU-US Data Privacy Framework: For certified US companies
- Binding Corporate Rules: Where applicable
Subprocessor Due Diligence
Before engaging any subprocessor, we conduct thorough security and privacy assessments:
- Security certification verification (SOC 2, ISO 27001, etc.)
- Data processing agreement review and execution
- Privacy impact assessment where applicable
- Regular ongoing monitoring and annual reviews
Notification Process
We notify customers of subprocessor changes through the following process:
- 1Update published to this page
- 2Email notification to subscribed customers
- 330-day notice period before new subprocessor engagement
- 4Objection handling process (Enterprise DPA customers)
Subscribe to Updates
To receive notifications about subprocessor changes, email privacy@zof.ai with subject "Subscribe to Subprocessor Updates" and include your organization name.
Questions
For questions about our subprocessors or data processing practices, contact our Data Protection Team at dpo@zof.ai.