Support SLA

Service level commitments

Contracted availability and response-time SLAs backed by financial credits on Enterprise plans.

By Plan

Plan	Uptime	Response Time	Support Level
Starter	99.9%	24h	Email
Professional	99.9%	4h	Priority
Enterprise	99.99%	1h	Dedicated

High availability

Multi-region deployment with automatic failover for 99.99% platform uptime on Enterprise plans.

Status transparency

Real-time status dashboard with historical uptime data and incident timelines.

Proactive alerts

Configurable alerts via email, Slack, and webhooks when incidents or maintenance occur.

Discuss your SLA requirements

Review SLA terms with our team and define custom availability guarantees for your deployment.

Contact Sales View Pricing

01The operational surface

One surface for posture, operations, and what needs attention next.

The Zof home is not a marketing dashboard. It is the operational surface engineering, QA, and SRE teams use every day, quality posture, in-flight runs, coverage by module, and the actions a leader should look at next.

OPERATIONAL KPIs

Runs
Coverage
Risk

Live across every environment you ship to.

WORK SPINE

Specs
Tests
Schedules

From specification to scheduled regression.

GUARDRAILS

RBAC
SSO
audit

Every action attributable to a named human.

Zof AI home command center showing 12 runs at 94% pass, 3 open critical issues, 84% coverage, four module traceability bars, the specification pipeline, upcoming schedules, and recommended next actions with an active-runs sidebar. — Home view · Checkout Service · Staging · captured live from the product.

Support SLA | Zof AI