AI Customer Success Manager
Zof AI is hiring for this role in San Francisco, CA. This is a full-time opportunity for candidates who want to contribute directly to the development of ambitious AI products in a high-performance environment.
Must be technical enough to debug and explain AI deployments, not just report on them.
Compensation
Competitive salary
Plus meaningful equity
About this role
Zof AI is seeking an AI Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership. The ideal candidate is equally comfortable reading a trace and running an executive business review.
Responsibilities
- Own customer adoption and outcomes from launch onward.
- Serve as the first line for debugging and optimizing customer deployments.
- Prove value with outcome data that drives renewals and expansion.
- Run onboarding, training, and regular outcome reviews with customers.
- Escalate technical issues to engineering with clear reproductions.
- Detect churn risk early and act on it.
- Champion the voice of the customer inside product and engineering.
- Build the customer success playbook as the customer base grows.
Requirements
- Experience in customer success, support engineering, or technical account management.
- Enough technical depth to debug and explain AI system behavior.
- Strong relationship-building and communication skills.
- Comfort with outcome data, metrics, and business reviews.
- Strong organization across multiple accounts.
- High ownership of customer outcomes.
- Willingness to use AI tools deeply in day-to-day work.
- Comfort operating in a fast-moving environment.
Nice to have
- Prior customer success engineering or solutions experience.
- Experience supporting AI, developer tools, or enterprise software.
- Ability to read code and logs.
- Experience with renewals and expansion motions.
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AI Customer Success Manager
Zof AI is seeking an AI Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership. The ideal candidate is equally comfortable reading a trace and running an executive business review.
GHS 3,500-7,000 / month
