Terms of Service

These Terms of Service are between Zof AI, Inc. (Zof, we, or us) and the individual or legal entity accepting them (Customer or you). The Services include the Zof platform, APIs, software, and related services made available under the applicable subscription or order. If you accept on behalf of an organization, you represent that you have authority to bind it. You must be at least 18 years old and legally able to enter this agreement.

By accepting these Terms when registering for or ordering the Services, or by using the Services subject to these Terms, you agree to them. If you do not agree, do not use the Services. A written order identifies the purchased scope, subscription period, deployment, usage allowances, and any additional service terms. References to a capability on this website do not mean it is included in every order.

Our Acceptable Use Policy applies to use of the Services. Our Privacy Policy explains personal information we handle for our own business purposes. The Data Processing Agreement at /legal/dpa is incorporated into these Terms for Customer Personal Data processed on your behalf, unless an executed DPA governs that processing. The parties must complete the required processing schedule and any applicable transfer documentation before the relevant processing begins. Mandatory law and applicable transfer clauses take precedence where required.

Subject to your compliance with this agreement and payment of applicable fees, Zof permits your authorized users to access and use the Services during the applicable subscription term for your internal business purposes. You may not resell access, provide a competing hosted service using the Services, or transfer your account without written authorization.

Available functions may include system mapping, test generation and execution, analysis, reporting, and governed remediation. Your order and deployment determine which functions, integrations, execution environments, and support arrangements are available. You are responsible for the systems, network connectivity, third-party accounts, and permissions needed for your use.

We may maintain and improve the Services. Commitments about availability, support response, features, or deployment isolation apply only as stated in your agreement. Evaluations, previews, and experimental features may change or be discontinued and should not be used for workloads requiring production commitments unless expressly agreed.

Provide accurate registration and billing information, keep it current, and designate administrators authorized to manage the organization account. You are responsible for your authorized users, their compliance with these Terms, and activity performed using the access you provide. Administrators may manage permissions and access to organizational content.

Protect credentials, tokens, private keys, and integration permissions; use available access restrictions and authentication protections; and promptly revoke access that is no longer needed. Notify security@zof.ai of suspected unauthorized access. Do not send passwords, production secrets, or unnecessary personal data in support requests. Our investigation of misuse does not transfer responsibility for your own environment to Zof.

You must not use the Services unlawfully, infringe another person’s rights, introduce malicious software, evade access or usage controls, interfere with the Services, or access a system without its owner’s authorization. Restrictions on reverse engineering apply only to the extent permitted by law. The Acceptable Use Policy provides additional details.

Before running tests or enabling an agent, confirm written authority for every target, dataset, account, and environment in scope. Set appropriate execution limits, approvals, rollback procedures, and change windows. Load, security, destructive, or production testing may affect availability or data and requires explicit authorization from the relevant owner. A subscription does not grant permission to test Zof infrastructure or third-party services.

• Acceptable use policy

Customer Data means content you or your users submit to, connect to, or generate through the Services, including source material, configurations, test artifacts, and results. As between the parties, you retain your rights in Customer Data. You grant Zof the limited rights to host, copy, process, transmit, and display it as necessary to provide, support, secure, and maintain the Services in accordance with this agreement and your documented instructions.

You are responsible for the lawfulness, accuracy, and permitted use of Customer Data and for obtaining required notices, permissions, and consents. Minimize personal data, use synthetic or masked test data where appropriate, and exclude credentials and regulated data that the agreed deployment is not authorized to handle. Do not submit protected health information unless the parties have executed an applicable business associate agreement and agreed on the supported scope.

These Terms do not grant an unrestricted right to use Customer Personal Data for unrelated purposes. Requirements for model providers, training use, retention, region, and processing boundaries must be documented in the applicable agreement and deployment configuration; a marketing description of private deployment is not a substitute for those arrangements.

• Privacy policy
• Data processing agreement

Zof and its licensors retain rights in the Services, underlying software, models, documentation, designs, and related intellectual property. Except for the limited access rights expressly granted, no rights are transferred. Third-party software and materials remain subject to their applicable licenses. Zof trademarks may not be used in a way that implies sponsorship or endorsement without permission.

You retain your rights in material you supply. You may use, copy, and modify the tests, reports, and other artifacts generated for you for your permitted business purposes, subject to your agreement, any embedded Zof technology, third-party rights, and applicable law. This permission does not transfer rights in the underlying Services or models. AI-assisted outputs may be incomplete, inaccurate, non-unique, or subject to third-party licenses. Review code, test results, recommendations, and dependencies before relying on them or deploying changes. An output or a passing test is not a guarantee of security, compliance, reliability, or fitness for a particular purpose.

If you voluntarily provide suggestions about the Services, you permit Zof to use those suggestions to improve its products without an obligation to compensate you. This permission does not authorize disclosure of your confidential information or expand the permitted processing of Customer Personal Data.

Confidential Information is non-public information disclosed by a party that is identified as confidential or should reasonably be understood to be confidential, including Customer Data, non-public security materials, and business or technical information. The receiving party will use it only to perform or exercise rights under the agreement, take reasonable care to protect it, and disclose it only to people who need access and are subject to appropriate confidentiality obligations.

These duties do not cover information the recipient can demonstrate was already lawfully known without restriction, became public without breach, was lawfully received from another source, or was independently developed. A party may disclose information if legally required, giving advance notice and reasonable assistance where legally permitted. A separate nondisclosure agreement continues to apply according to its terms.

Your order or accepted purchase terms specify the fees, currency, billing frequency, usage allowances, subscription term, and renewal or cancellation arrangements. Unless otherwise agreed, subscription fees are billed in advance monthly or annually. Fees are non-refundable except as required by law or expressly provided in your agreement. You are responsible for applicable transaction taxes other than taxes on Zof’s net income.

Review invoices promptly and contact billing or your account representative if you dispute a charge, identifying the disputed amount and basis. Pay undisputed amounts when due. Any usage charges, late-payment remedies, renewal obligations, or minimum commitments must be determined from the applicable agreement; a public price estimate is not an executed order.

We provide at least 30 days’ notice of pricing changes under these Terms. Changes do not alter prices already committed for a fixed paid term unless your agreement permits it. Your order controls renewal pricing, notice periods, and termination rights. Contact sales@zof.ai before purchase if you need a procurement, purchase-order, or billing arrangement.

You decide which customer-managed repositories, cloud services, identity systems, and other integrations to connect. Their availability and use may be subject to separate agreements with their providers. You authorize the data exchanges needed for integrations you enable and are responsible for reviewing their permissions and disconnecting them when no longer needed.

Zof does not control independent third-party services. Their changes, outages, or limits may affect a connected workflow. This provision does not remove Zof’s responsibility for its subprocessors under an applicable data processing agreement. External links and third-party marks on this website do not by themselves establish a partnership or endorsement.

Either party may terminate use governed solely by these Terms, subject to any committed subscription period and termination conditions in an applicable order or negotiated agreement. Zof may suspend or restrict access for a violation, unlawful activity, nonpayment as permitted by the agreement, or a material threat to the Services or other customers. Where feasible and lawful, we will explain the reason and steps needed to resolve the issue. Immediate action may be necessary for security or legal reasons.

When access ends, the license to use the Services ends and outstanding payment obligations remain due. Arrange any required export before access expires. Return, deletion, backup retention, and continued processing of Customer Personal Data follow the applicable DPA and agreed instructions. A suspension does not automatically extend the subscription or waive fees.

Provisions that by their nature should continue survive termination, including accrued payment obligations, intellectual property, confidentiality, liability limits, indemnification, and dispute resolution. Termination does not limit rights or remedies that have already accrued.

Except for express commitments in your executed agreement and to the extent permitted by law, the Services and website materials are provided “as is” and “as available.” Zof disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that every error will be found, that operation will be uninterrupted, or that outputs will be complete or correct.

You remain responsible for engineering judgment, release decisions, backups, and validation of changes in your environment. The Services do not provide legal, audit, certification, or other professional advice. Nothing in these Terms excludes a warranty or right that applicable law does not allow the parties to exclude.

To the maximum extent permitted by law, Zof is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits or revenues, arising from or relating to the Services or these Terms, even if advised of the possibility of those damages.

Zof’s aggregate liability arising from or relating to the Services or these Terms will not exceed the amount you paid Zof in the twelve months preceding the claim. This limit applies across claims and legal theories to the extent permitted by law. A different cap or exclusion expressly agreed in an executed agreement controls for that agreement. Nothing limits liability that cannot lawfully be limited, or alters non-excludable rights under applicable data protection law.

To the extent permitted by law and subject to your executed agreement, you will defend, indemnify, and hold harmless Zof against third-party claims, damages, and reasonable expenses arising from your unlawful use of the Services, infringement of third-party rights by Customer Data you supply, or violation of these Terms. This obligation does not apply to the extent a claim is caused by Zof’s own breach or unlawful conduct.

Zof will provide prompt notice of the claim, reasonable cooperation at your expense, and control of the defense to you, subject to Zof’s right to participate with its own counsel. You may not settle a claim in a way that requires Zof to admit liability or undertake an obligation without Zof’s consent. Any Zof intellectual-property indemnity or additional allocation of risk must be set out in an executed agreement.

These Terms are governed by Delaware law, excluding conflict-of-laws rules. Unless an executed agreement provides otherwise or mandatory law requires a different forum, disputes are subject to the courts located in Delaware. Contact legal@zof.ai with a description of a dispute so the parties can first try to resolve it.

The parties are independent contractors. A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. These Terms and applicable incorporated documents constitute the agreement for the use they govern. Any assignment restrictions or permissions in an executed agreement continue to apply.

Each party must comply with applicable export-control, sanctions, anti-bribery, and other laws relevant to its performance. Do not access, export, or use the Services where prohibited by those laws. Neither party is responsible for delay caused by circumstances beyond its reasonable control to the extent permitted by the agreement and law; this does not waive accrued payment obligations.

We may update these Terms by posting a revised version and its revision date. Material changes will be communicated through the Services, the website, or the account contact as appropriate. Changes to an executed agreement remain subject to its amendment and notice provisions; this page does not retrospectively amend it.

Keep your account and legal notice contacts current. Send questions or notices concerning these Terms to legal@zof.ai, including your organization, relevant agreement, and a way to contact you. Where your agreement specifies a formal notice method or address, follow that method. Company contact information is available in the Legal Notice.

• Contact legal@zof.ai
• Legal notice