Support SLA
Service level commitments
Contracted availability and response-time SLAs backed by financial credits on Enterprise plans.
By Plan
| Plan | Uptime | Response Time | Support Level |
|---|---|---|---|
| Starter | 99.9% | 24h | |
| Professional | 99.9% | 4h | Priority |
| Enterprise | 99.99% | 1h | Dedicated |
High availability
Multi-region deployment with automatic failover for 99.99% platform uptime on Enterprise plans.
Status transparency
Real-time status dashboard with historical uptime data and incident timelines.
Proactive alerts
Configurable alerts via email, Slack, and webhooks when incidents or maintenance occur.
Discuss your SLA requirements
Discuss your SLA requirements
Review SLA terms with our team and define custom availability guarantees for your deployment.
